I can’t speak highly enough of this company, and particularly the lady who helped us out – Kay. We’d got a holiday planned for the Friday, and our car developed a fault that couldn’t be fixed in time on the Wednesday afternoon. I emailed in an enquiry at about 16.55 on the Wedneday and got a phone call back at 17.00. A wheelchair accessible Fiat Qubo was delivered at 2 pm on the Thursday, and the holiday was back on! They picked the car up too, and provided an excellent service all round. I’m grateful to them for enabling us to go ahead with our holiday plans.
My adapted vehicle broke down suddenly and needed a new gear box which was going to take quite a long time to deal with. I contacted Specialist Vehicle Rental by telephone and was put through immediately to a very helpful lady called Krisi who dealt with my query in a polite and efficient manner. She explained everything I would need to do in terms of getting insurance for the hire vehicle and arranged for a vehicle to be delivered to my house a few days later. The vehicle was in excellent condition and the young man who delivered it to me explained clearly all the controls on the vehicle and made sure I was satisfied with everything before he left. My car repairs took longer than anticipated and I was able to renew the booking with ease. I cannot recommend your company more highly. Everyone I spoke to was helpful, clear and organised. I would certainly come back to you immediately if I need to rent another adapted car. Many thanks
Excellent service by Lori. A true credit to the company. Thanks ever so much all the best for your future.
My own adapted car got pranged in the rear, within 24hrs they delivered to my door an equivalent SUV with the adaptation I needed. Without the service they provided I’d be stuck at home or getting taxis everywhere. The 2 stars of this company I had the pleasure in dealing with were Abbey (customer services) and Brett (Delivery driver). Both were very professional and seemed to enjoy their work, the benefit being, I am 1 happy customer *****
We are in North Wales and we hired a mini bus with wheelchair access to take disabled gentleman to his brothers funeral in Bournemouth, Hants. The vehicle was delivered and collected on the exact times arranged by their driver and the overall service provided was second to none. Many Thanks Abby and SVR for making a sad occasion go smoothly.
The friendly, fast, efficient & most of all flexible approach to our working relationship with Specialist Vehicle Rental represents so much more than just a contract! I have complete confidence in their business ethics in terms of the quality, service and value that they deliver to us, the truly dedicated customer support team continually exceed our expectations and never cease to amaze me with their knowledge, expertise and commitment. Thank you Specialist Vehicle Rental!.
The service from Specialist Vehicle Rental has always been second to none. Combining a wealth of knowledge, a highly professional service, with that personal touch, is a balance that Specialist Vehicle Rental seem to have found. Our working relationship is as strong as ever and I would highly recommend them to any company that requires the services or products that they provide.